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General FAQ (click your question)

 

 

Account Management FAQ (click your question)

 

 

Q   What is Star-Telegram+?

A    Star-Telegram+ provides immediate and unlimited access to all content on our newspaper’s website, star-telegram.com, our mobile site m.star-telegram.com and our iPhone and Android smartphone apps, and our electronic replica edition (e-edition), in addition to your printed newspaper subscription.  Star-Telegram+ bundles all the ways you can read the Star-Telegram’s content into one subscription package with an all-inclusive price.

(CLICK HERE TO ORDER)

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Q  How does the digital subscription work?

A   Some portions of Star-Telegram.com will remain free; your access to other portions will be limited without a digital bundle subscription.

Each time you visit our site our site on, your computer or mobile device, the system countsyour page views. Some portions of our site, like our home page (the first page you come to), our Section Fronts (the "front" page of the Local News, Sports, Features, and Business sectione), breaking news, breaking sports, obituaries, dealsaver, FindnSave, classifieds, Jobs, Homes, Cars and all advertising will remain fully accessible, which means you will continue to have unlimited access. But the story-level pages, photo and video, commenting and opinions, and other content will have limited access. Several of our specialty sites will also remain free including dfw.com, dfwVarsity, indulgeDFW.com, Mom2MomDFW.com..  

So when, for example, you click on a headline on the home page and select a story, that story page counts towards a limit of 15 pages per 30-day period.  Once you reach your 15-page limit, if you don’t have a digital subscription, you’ll be required to subscribe or wait until the next 30-day period to access additional restricted pages.

With a digital subscription, you will have unlimited access to all of the Star-Telegram’s websites and platforms.

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Q  What are my digital subscription options?

A   Readers who do not have a Star-Telegram newspaper subscription and want only digital access can purchase the digital bundle alone for $0.99 for the first month and $9.95 per month after the first month (or $99.95 per year if paid annually).

 

There are several.  If you are a Star-Telegram newspaper subscriber you can add the digital bundle to your subscription for an additional $1.99 per month.  Whether your newspaper subscription is for seven days, five days, weekends or some other frequency, you will have access to our digital products 24/7.  Adding the digital bundle to your newspaper subscription is our best deal.

(CLICK HERE TO ORDER)

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Q  What if I already renewed my newspaper subscription?  Do I have to pay extra now?

A    The digital bundle charges will begin with your next renewal.  If you’ve already renewed your Star-Telegram newspaper subscription for 3, 6 or 12 months, you’ll have access to the digital package without charge until your current subscription is due for renewal.

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Q  How do I sign up for a digital subscription?

A   Visit http://star-telegram.com/plus for the online order form.  

Or, when you’ve viewed your 15 free page views, a pop-up order form will appear and invite you to subscribe.  You’ll have the choice of a digital bundle if you want access to the digital package only, or you can sign up for a print and digital bundle. This is our best deal because it also includes delivery of the print newspaper.

If you are not a Star-Telegram newspaper subscriber, and you exceed your 15 page views in a 30-day period, a pop-up will appear asking you to subscribe.

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Q  How do I access my digital subscription?

Once you purchase your digital subscription, you will be logged on to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.  

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the “Sign In” button on the top left corner of that screen and enter your e-mail address and the password you selected.


 

Q  Can I comment or read the comments without paying for a digital subscription?

A   You will need a digital subscription to comment or read comments (once your 15 “free” page views are used each 30-day period).

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Q  Will I be able to use my free Star-Telegram  iPhone or Android app without paying for a digital subscription?

A    Yes, but you will need a digital subscription to read stories once your 15 page views are used each 30-day period.   Without the digital subscription, your smartphone app will be limited to free access pages (home page, section fronts, advertising, etc.) and 15 free pages each month.  A digital subscription will give you unlimited access to Star-Telegram through your mobile app and to our e-edition.

(CLICK HERE TO SUBSCRIBE)

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Q  Why isn’t the web site free anymore?

A   Readers the world over will continue to have unlimited access to some portions of our web site, including the home page, section fronts, obituaries, dealsaver, Find’nSave and advertising.   But for story content, video, commenting, opinions and the rest of the site, readers will receive 15 free pages in a 30-day period.   After that, access will be limited only to those who have a digital subscription.   Casual readers get 15 pages for free every 30 days;   more avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are our most loyal customers, will receive to discounted access to digital subscriptions.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change.  For more than one hundred years, this newspaper has been providing our communities with local and world news in printed format conveniently delivered to your door once every day.  Technological advances of the last decade provide us all with the convenience of mobile phones, tablets, and an array of social media channels, and our readers want that same instant access to their newspaper.  So we have transformed our business, restructured and retrained our staffs, developed new skill sets to deliver breaking news through a variety of platforms and have become 24/7 information specialists.

These changes also require a change in our business model.  We can no longer expect advertising to support all these platforms and options, so our readers will now share the support more equitably.  But the Star-Telegram+ option allows readers unlimited access to all our platforms at a minimal cost.

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Q  What happens if I only use a few of my “free” pages when the month runs out?

A   Our system works on a 30-day basis, not on a monthly calendar.  So if your first “free” pages came in the middle of the month, your page allotment starts over in the middle of the following month.  In other words, without paid digital access, visitors get 15 free subscription pages within any 30-day period.   They still have unlimited access to our home page, section fronts, obituaries, dealsaver, Find’nSave, advertising and other selected pages.

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Q  We have one newspaper subscription and I want to add the digital bundle.  But my spouse and my child use your free Star-Telegram   mobile apps.  Do I need three digital subscriptions?

A    No.  Your digital subscription can be shared with up to five mobile app users.  

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Q   If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?

A   No. You can log in using your account username and password wherever you access the Internet.

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Q  Can everyone in my household use the same account?

A  Yes, you can use the same account for all your family members.

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Q  Is access to the e-Edition included in my digital subscription?  

A  Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-edition. The e-edition will be available to new users after September 12th.

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Q  I have a subscription to the Star-Telegram but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?  

A   Yes, regardless of the frequency of your home delivered subscription, you can add the digital bundle for only $1.99 per month.  And remember, even if your newspaper delivery is only weekdays or only weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, seven days a week.

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Q  What is Press+?

A    Press+ is our e-commerce system for digital subscriptions. When you subscribe to Star-Telegram.com, you will create a Press+ account, and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as “Press Plus” in the amount you have selected for your subscription.

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Q  Is the “subscribe” popup window a secure URL?  

A   Yes. If you right-click on the window and “view frame info” or “frame source,” you'll see it's an https URL.

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Q  How will digital subscriptions be billed?  

A   We accept major credit cards. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say “Press Plus” rather than Star-Telegram.

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Q   Can I pay by check, invoice, or PayPal?

A    No. All payments are via credit card.

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Q  What is the cancellation policy?  

A  You may cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. Afterward, you will still be able to view 15 pages per 30-day period on Star-Telegram.com at no charge, just like any other visitor. To cancel your subscription go to http://www.mypressplus.com/  and click “Sign In.”

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Q  Do you have a step-by-step activation guide?  

A  Yes, we have a step-by-step guide to activating your digital access. You may view the guide at http://www.star-telegram.com/Multimedia/PressPlus/pressplus_steps.html

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Q How do I sign in to my account once I’ve subscribed?  

A   You are automatically signed in as soon as you subscribe; there isn’t anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to http://www.mypressplus.com/  and click “Sign In.”

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Q How do I access my digital subscription account?  

A   To access your account, follow these steps:

1. Click “My Account” at http://www.mypressplus.com  

2. Log in with your email address and password

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Q What do I do if I forget my password?  

A   To reset your password, follow these steps:

1. Go to https://accounts.mypressplus.com  

2. Click “Forgot password”

3. Enter your email address and click “Submit.” This will send you an email with a link to reset your password.

4. After clicking the link, you will be prompted to enter and reconfirm your new password.

5. Click “Submit” and your password will be updated

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Q How do I modify my payment information?

A   To modify your payment information, follow these steps:

1. Click “My Account” at http://www.mypressplus.com

2. On the “Account Summary” page, select “Modify Payment Information”

3. Confirm that the cardholder name and billing zip code of your credit/debit card are correct

4. Enter your card number and expiration date

5. Click “Submit” and your payment information will be updated

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Q  How do NIE teachers access the eEdition?

A   Registered NIE teachers should visit our website at http://nie.star-telegram.com to be register for unlimited access to the web site and the eEdition for use in the classroom.

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Q What if I have further questions?

A   For questions about your print subscription, or for more information about why we are charging for digital access, please contact our customer service department at: 800-776-7827.

For help accessing your digital subscription, please contact Press+ customer service at http://www.mypressplus.com/contact .

To sign up for a digital subscription, visit http://www.star-telegram.com/subscribe.

 

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Q  How do I make Star-Telegram.com my home page?

A   If you already have Star-Telegram.com as your home page, you won’t have to do a thing.

If not, to make Star-Telegram.com your home page, follow these instructions depending upon the web browser you use:

Microsoft Internet Explorer Version 7 (or higher)

        Select the small black arrow beside the “house” icon.

        Select “Add or Change Home Page”

        Select “Use this webpage as your home page” (if you are on Star-Telegram.com)

        Click “Yes”

Mozilla Firefox 3 (or higher)

        Click on Tools, then Options

        Select the General icon

Where it says “Home Page”, manually type the URL http://star-telegram.com in the text box or, if you’re already on Star-Telegram.com, select the “Use Current Page” button.

Google Chrome 7 (or higher)

        Select the wrench icon in the upper right hand corner.

        Click on the “Basics” tab (select Settings for older versions of Chrome)

Under “Home Page” either type the URL http://www.star-telegram.com in the text box of, if you’re on Star-Telegram.com, click on the “Use Current Page” button.

Click and close.

Safari Browser 4 (or higher)

        Click on “General Safari Settings” on the status bar in the far right.

        Choose “Preferences”

        Choose the “General” icon

        In the “Home Page” box, manually type the URL http://www.star-telegram.com .

        Click the red X in the upper right corner to close the window.

 

 

 

 

 

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